Returns & Exchanges | Black Friday/Holiday


We want you to love your clothing! But sometimes, things just don't work out.


RETURNS

We accept Returns on unworn items with the tags still on within 14 days of your order being delivered to you. All sales are final after 14 days of delivery.

Return shipping is the responsibility of the customer. A $10 flat fee applies, and we will email you the return label.

To initiate a Return, Please email hello@sondaythelabel.com with your order number in the subject line.

EXCHANGES


We accept Exchanges on unworn items with the tags still on within 14 days of your order being delivered to you. All sales are final after 14 days of delivery.

Exchange shipping is the responsibility of the customer. A $16 flat fee applies, and we will email you the return label/ship out the new item immediately.

To initiate an Exchange, Please email hello@sondaythelabel.com with your order number in the subject line.


INTERNATIONAL RETURNS/EXCHANGES

For returns and exchanges outside of Canada, the customer is responsible for the carrier-rate shipping fee that will be determined based on location.

 

SALE/BLACK FRIDAY SALE

For any items purchased between November 11-December 30th, 2022, that are 40% off, all sales will be final, no refunds or exchanges.

For any items purchased between November 11-December 30th, 2022, that are 30-39% off, items are exchange-only.

For any items purchased between November 11-December 30th, 2022, that are 10-29% off, items can be returned or exchanged.

Eligible items purchased between November 11-30th, 2022, can be returned until December 15th, 2022.

Eligible items purchased between December 1-30th, 2022, can be returned or exchanged up until January 14th, 2023 (Email to initiate return/exchange must be received on or by Jan 14, 2023).
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