Frequently Asked Questions

 

 

Can I Return my items?


Absolutely! We offer an easy 14-day return policy, from the date of delivery. If your pieces aren't perfect, send us an email at hello@sondaythelabel.com with your Order No. in the subject line, and we'll process the return for you, easy peasy.

 

Can I Exchange my items?


Most certainly. We offer an easy 14-day exchange policy, from the date of delivery. If your pieces aren't perfect, send us an email at hello@sondaythelabel.com with your Order No. in the subject line, and we'll process the exchange for you and send your new piece on its way.

 

What is the Shipping policy?


For Shipping we have a few options:
If you're located in the City of Toronto, we off free pick up at our Toronto HQ. The address will be sent to you in your order confirmation if you select Free Pick Up at check out.
Shipping is Free if your pre-tax order value exceeds $150.
We have a Flat Rate shipping fee of $9 for other orders.

 

Do you Ship outside of Canada?


..... not yet!

 

How do I know if it will Fit?


We have developed our own Size Giude based off the measurements for our pieces. You can find it here. Each piece also has a FABRIC & FIT section so you can read about that specific piece.
If you have any questions about sizing, simply email us here.

 

What are the recommended Wash instructions?


We always want your clothes to fit you just like the day you bought 'em. We strongly recommend you wash your items on Gentle cycle, in cold water, and hang to dry.

 

How do I Contact you?


You can email us with any other questions anytime at hello@sondaythelabel.com
You can also find us online on Instagram, Facebook, Pinterest and LinkedIn.

×